Ugl Telecommunications has launched a national campaign with posters and billboards to denounce the phenomenon of relocation and the attention of the media and institutions on the problem. The transfer abroad of services regarding the management of customers put at risk, in Sicily, about 7000 jobs, of which approximately 4mila500 in Palermo. On March 3, also in Palermo Ugl Telecommunications was the star of the initiative to reaffirm once again the strong concerns regarding the future of our own call center operators and that has touched three points "symbol" of telephony in the city: along Via Libertà , height of house numbers 37, 23 and 20 / b, where it has some of the outlets Tim, Vodafone and Wind, were distributed flyers and brochures to raise awareness about occupational hazards in the community sector "which could result - union said in a note - in damage far greater than that, very serious, feared for workers Fiat industries. According to the union, the use of outsourcing by the phone giant "really a growing concern, because the transfer of services regarding the management of customers to countries such as Romania, Bulgaria, Argentina and Tunisia now has become habitual. "
"These are services that - Ruis said Daniel and Antonio Vitti, regional and provincial secretary respectively of Palermo Ugl Telecommunications - were until recently is carried out by our own players, the ones that, in our opinion, are able to guarantee the quality to customers. We believe - added the secretaries - that the only effective antidote a questo fenomeno sia infatti proprio la qualità dei servizi offerti: oltre al dato linguistico, esiste un problema da non sottovalutare, ovvero quello delle norme sulla privacy che variano da nazione a nazione”.
“Appare evidente – proseguono – che il rapporto tra un operatore e un cliente entrambi italiani, possa offrire maggiore garanzie di professionalità , anche alla luce della migliore conoscenza delle regole del mercato e delle relative esigenze da parte dell’utenza”.
"should be - seeks UGL - stop the fragmentation of legislation that in recent years has led to the relocation of wild work rapidly introducing certain rules that circumscribe the activities of the companies geographically. "
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